Last updated: September 24, 2026
Peaklamen wants you to get what you ordered. This page explains how refunds and returns work.
Damaged, defective, or not as described
Email team@peaklamen.com within 14 days of delivery. Include your order number and clear photos of the issue. We will refund or replace the item. You do not need to ship it back in these cases.
Change of mind
You may return an unused item within 30 days of delivery for a refund of the item price. You pay return shipping. The return address may be overseas. Email team@peaklamen.com first for the return address and authorization.
We may offer a partial refund so you can keep the item instead of shipping it back. Refunds are issued within 5 business days after we receive and check a returned item.
Low-cost orders
For items priced under $10, we may refund without a return, once per customer, when a return would cost more than the item. We decide this case by case after you email us.
How to start a return or refund
Email team@peaklamen.com with:
- Your order number
- The product name
- The reason
- Photos for damage or wrong-item claims
A person reads every message. We aim to reply within 1 business day.
What we do not refund
- Items returned after the windows above without approval
- Items damaged by misuse after delivery
- Shipping fees you paid to return a change-of-mind order